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Job Postings


Date of Posting: September 11, 2023

Job Title: Front Desk Representative

Location: Bridgewater, Nova Scotia

Hours: 20-30 hours a week


About Us:

At South Shore Physiotherapy, we are dedicated to providing exceptional care and support to our patients on their journey to better health and wellness. Our team work tirelessly to help individuals recover from injuries, manage chronic conditions, and improve their overall quality of life.

Job Description:


We are currently seeking a friendly, organized, and professional Front Desk Representative to join our team. As a Front Desk Representative at South Shore Physiotherapy, you will be the first point of contact for our patients and play a crucial role in creating a positive and welcoming atmosphere in our clinic.



  • Greet and welcome patients with a warm and friendly demeanour.

  • Answer phone calls, schedule appointments, and manage the clinic's appointment calendar.

  • Provide information to patients about our services, including physiotherapy treatments, fees, and insurance coverage.

  • Maintain patient records and ensure confidentiality of sensitive information.

  • Verify and update patient insurance information.

  • Process payments, issue receipts, and handle billing inquiries.

  • Assist with administrative tasks such as filing, data entry, and photocopying.

  • Collaborate with our healthcare professionals to ensure efficient patient flow.

  • Maintain a clean and organized reception area.

  • Handle patient inquiries and concerns with professionalism and empathy.

  • Help with maintaining a clean and sanitized clinical space, including tidying clinical area, sanitizing surfaces/tools and laundry.



  • High school diploma or equivalent.

  • Previous experience in a front desk or customer service role is an asset.

  • Excellent interpersonal and communication skills.

  • Proficiency in computer applications.

  • Strong organizational and multitasking abilities.

  • Empathetic and compassionate attitude towards patients.

  • Ability to maintain a calm and professional demeanour in a fast-paced environment.

  • Knowledge of medical terminology and insurance processes is a plus.



  • Competitive salary.

  • Flexible schedule.

  • Health and dental benefits.

  • A supportive and friendly team environment.


If you are passionate about helping others, possess excellent customer service skills, and thrive in a healthcare setting, we invite you to apply for the Front Desk Representative position at South Shore Physiotherapy. Join us in our mission to provide exceptional care and support to our patients.


How to Apply:

Please send your resume and a cover letter detailing your qualifications and why you are interested in this position to We look forward to reviewing your application and potentially welcoming you to our team.

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